general questions
Why does the water in my tank appear cloudy or changed in colour?
Check to see that your unit has not been positioned in direct sunlight as this can impact the water quality. If necessary, change the location of the ergometer to reduce exposure to direct sunlight.
Your tank requires a water treatment every 12-24 months. If the water becomes discoloured or shows signs of algae or bacterial growth simply add one Water Treatment Tablet.
Do not use any other water treatment tablet other than those supplies with your unit. Please contact your nearest regional dealer to arrange the purchase of further treatment tablets.
How do I detach and reattach the rower belt and the Bungee cord?
Reattaching Handle Belt and Bungee Cord for Single Rail Rowers
» View Instruction
Reattaching Handle Belt for Dual Rail Rowers
» View Instruction
Reattaching Bungee Cord for Dual Rail Rowers
» View Instruction
Can I register my rower online?
To validate warranty support, save your original receipt and record your unique product purchase by completing the online Product Registration Form.
Please refer to the back of your Owner’s Manual for better understanding the terms of your product warranty.
» Product Registration Form
Where can I purchase water treatment tablets?
The time required between water treatments can vary greatly depending on your indoor rower’s location and exposure to sunlight. Typically, you can expect to treat your tank water every 12-24 months. If the water becomes discoloured or shows signs of algae/ bacterial growth, simply add one water treatment tablet.
To purchase additional water treatment tablets please consult your nearest regional dealer by visiting FDF distributors page.
»FDF distributors list
WARNING:
Do not under any circumstance use any treatment tablet other than those supplied with your rower.
How do I install the heart rate kit?
PACIFIC / NEWPORT AR / PLUS
» View Instruction
Dual Rail Rowers
» View Instruction
What is the ideal user’s height range for the rowers?
There is no height specification for any FDF rower. The specific determinant is by leg length. This is the point of reference that determines whether the seat hits the back stop when legs are straight.
On average (i.e. average leg length) a person of approximately 6’6” would be accommodated on aPacifi c Rower, however if their legs were unusually long in proportion to their height, this may not be a suitable fit. If in doubt, the most efficient way to determine your most suitable fit is to sit on a rower and stretch your legs completely out.
Some important criteria to consider for tall people include:
- Ample seat rail length so the user can fully extend their legs
- Rowing motion must not be compromised in any way
- Users must be able to see the fitness monitor without having to bend their neck uncomfortably
- Users must be able to access buttons (if applicable) easily
- Footrests must accommodate larger foot (if applicable)
I noticed the tank was leaking on my floor?
With the resistance level set at the maximum,
Please:
- Check tank is filled to correct level, as shown by the fill level indicator on the tank cover.
- Check that the filling cap is tightened or sealed.
- Check if the seal is crooked on the Horizontal Rower.
- Any sign of cracks around the tank bolts area or tank shell.
- Fill up the contact form, a distributor will be in contact as soon as possible.
Where can I find the serial number on the product?
The serial number information can be found at – » Serial Number Location
general console questions
My console readings are not consistent or do not update at all?
Please check the sensor gap follow by the instruction manual provided below.
Can I connect a USB enabled console to my MacBook?
Can I write my own software to interface with USB enabled Consoles using an API or SDK?
Is the displayed distance related to fluid flywheel speed or estimated from cadence (SPM)?
- Flywheel speed (RPM) through a stroke is used to determine stroke power using proprietary calibrated algorithms.
- Pre 2020 Consoles – Stroke power is used to determine 500m split time. This is then used with stroke time (catch to catch time) to determine stroke displacement (i.e. distance traveled through the stroke.
- Current consoles – Pace (500M Time) is determined from the number of flywheel revolutions counted through each stroke with stroke time. A fixed on-water equivalent displacement per revolution is used.
- Readings are updated per stroke.
bluetooth console questions
What firmware version is on my console?
How do we know when updated firmware is available?
We recommend using our Fluid Connect or Fluid Exercise apps which will automatically update your console firmware if required. See your rower user guide and our online FAQ for more details.
Do you offer HRM connectivity other than Bluetooth? E.g., ANT+, etc.
No, our consoles support the Bluetooth Heart Rate standard. Please see your rower user guide.
Is there a Service Menu in the console? If yes, how to access and what can be done with it?
How do I install Batteries into Bluetooth console?
Here’s the video instruction.
» View Video