general questions
Why does the water in my tank appear cloudy or changed in colour?
Check to see that your unit has not been positioned in direct sunlight as this can impact the water quality. If necessary, change the location of the ergometer to reduce exposure to direct sunlight.
Your tank requires a water treatment every 12-24 months. If the water becomes discoloured or shows signs of algae or bacterial growth simply add one Water Treatment Tablet.
Do not use any other water treatment tablet other than those supplies with your unit. Please contact your nearest regional dealer to arrange the purchase of further treatment tablets.
How do I detach and reattach the rower belt and the Bungee cord?
Can I register my rower online?
Where can I purchase water treatment tablets?
How do I install the heart rate kit?
What is the ideal user’s height range for the rowers?
- Ample seat rail length so the user can fully extend their legs
- Rowing motion must not be compromised in any way
- Users must be able to see the fitness monitor without having to bend their neck uncomfortably
- Users must be able to access buttons (if applicable) easily
- Footrests must accommodate larger foot (if applicable)
I noticed the tank was leaking on my floor?
- Check tank is filled to correct level, as shown by the fill level indicator on the tank cover.
- Check that the filling cap is tightened or sealed.
- Check if the seal is crooked on the Horizontal Rower.
- Any sign of cracks around the tank bolts area or tank shell.
- Fill up the contact form, a distributor will be in contact as soon as possible.
Where can I find the serial number on the product?
general console questions
There’s no reading on my console?
Please check the sensor gap follow by the instruction manual provided below.
Can I connect a USB enabled console to my MacBook?
Can I write my own software to interface with USB enabled Consoles using an API or SDK?
Does the distance displayed in line with the real acceleration of the wheel compared to the water resistance or is it just an estimation based on the number of strokes per min?
- Flywheel speed (RPM) through a stroke is used to determine stroke power.
- Stroke power is used to determine 500m split time.
- 500m split time is used with stroke time (catch to catch time) to determine stroke displacement (i.e. distance traveled through the stroke.
- Readings are updated per stroke.
Will my console work with all the apps?
How do I manually update my console firmware?
Please refer to the manuals below.
» Manual Firmware Update using nRF Device Firmware Update for iOS & Android (Recommended)
» Manual Firmware Update using nRF Toolbox for iOS & Android
» Manual Firmware Update using nRF Connect for iOS
» Manual Firmware Update using nRF Connect for Android
bluetooth heart rate console questions
What software version put in the console at MFG?
How would we know when a newer firmware would be made available?
Do you have a list of compatible 3rd party rowing apps that are compatible with the Bluetooth Heart Rate console?
What is the specifics type of connectivity you offer for heart rate other than Bluetooth? ANT+, and/or Analog?
Does Bluetooth connection for Zwift?
When does the Bluetooth Heart Rate console loose the memory of the BT connection with the phone? Instantly after the BT connection is terminated? Or does it take longer?
The console will check all sensor status. After 5mins without any input from the speed sensor or level sensor, the console will shut down.
Bluetooth connection is defined as 1 to 1. You will need to go through the whole process again once you phone loss the connection.
Is there a Service Menu in the console? If yes, how to access and what can be done with it?
Please refer to the manuals below.
How do I install Batteries into Bluetooth console?
Here’s the video instruction.
» View Video